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Email: [email protected]
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About Products

Can I ask for small/large-cap?

Our Stock Size is Medium which is 22.25 inches, and we have the combs and elastic band or adjustable straps inside. We have received your request, and you would like to use the small/large cap for your wig, is that right? Kindly Reminder: 1. Small Size is 21.75 inches, Large Size is 22.75 inches, you should know your own size and make a suitable decision. If you want to ask for the small/big cap, please remember to take a note on the cart or send emails to us.

Is your hair 100% human hair? What is the grade? Where are they from?

We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair.They were cut from Brazilian teen girls. These hair are not permed and dyed, and the hair quality is the best hair.

 

What is the difference between the 360 wig and the full lace wig?

Both the 360 wig and the full lace wig are the whole wig. 360 wig uses pre-plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but does not include the middle head. You can see a little track when you put upward the hair, which doesn't affect usage. When we install the hair, we will put down the hair, the tracks will be invisible. It can be put in a bun and ponytail, that's why it is called breathable and pre-plucked. The full lace wig has full lace all around the head. The tracks can't be seen, and also it can be put in a bun and ponytail.

Is your wig/hair getting tangled or shedding?

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Brazilian virgin hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hairs original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough. It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.

Can I go swimming with a wig?

Yes, you can go for a swim with the wig. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

Does your wig come in bleached?

Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleachingyou can contact us when you are ready to place an order.

You can also do it by yourself or ask a hairstylist to help you.

Can your hair be dyed? Can you dyed for me?

Of course, we can dye your hair.But we will charge extra.We can dye medium colour and dark colour.It should be noted that dark and red colors may affect the color of the cap.Light hair needs to be asked The reason is that we are not sure whether we can dye.In addition, it should be noted that each display screen is different, so the colors may also be different.

What's the difference between HD lace and regular lace?

Hd lace is a new lace material that is more light, soft and delicate and looks more transparent than normal lace, which can melt into our skin more perfectly, which makes the hairline more invisible. ... The great thing about a transparent lace wig is that despite your complexion, this lace will match.

Can your wig use without glue? Can I make ponytail or bun?

You can try to use it with glue or without glue, but using glue will be more natural looking. Some sisters don`t use glue because their hair is secured with a custom strap and comb in the back and got2b glued spray. So it's very secure and doesn`t move at all. And you can also choose got2b glue gel (black bottle) to install it. As for the ponytail or bun, definitely yes, you can make it.

I want the full lace wig with higher  than 180% density.

Our current stock is 150% density and 180 density wigs.If you want a higher density wig, you need to contact us for customization.

Can I bleach the knots/dye/do the texture by myself?

Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleaching, you can do it by yourself or ask a hairstylist to help you. But for the undetectable full HD lace wig, we suggest not do so because HD lace is a special lace material, theres no need to bleach any more. Our hair is nice virgin hair, which can be dyed. So you can dye it by yourself or your hairstylist. Please don`t dye on the lace when there is a undetectable full HD lace wig to avoid damaging the lace. It is sure to do the texture you like if you want. Also, it may be better that try to ask a hairstylist to help you.

How to wash my hair?

When you wash the hair, it's better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard! If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

What glue should I use to install my wig?

Most of customers prefer to use ghost Bond or got2b glue. If you don't know much about hair installation, we recommend that you make an appointment with a professional hairdresser to help you install it.

 

About Shipment

How long will my hair be shipped after I place an order?

Our shipping cycle is 3-5 working days. Normal stock: HD lace front wig , 360 HD lace wigs,13*6 HD lace wigs,full lace wigs .If the order adds the custom service,  which will need more extra 5-8 days to be ready for shipment.

Which express do you use? How long can I receive the parcel?

We use DHL, FedEx or UPS. Generally, the package will be delivered within 3-5 business days.

Do I need to pay the shipping fee?

Our shipping fee is free.However, there are some areas that need to charge the remote fees 25$

Can I ask for no signature of shipment?

You can make a note in your cart for this or contact us before shipping out. Then we will choose a free sign-off service for you. If the parcel has been shipped, you can call DHL /FedEx/UPS to ask them about it. If no one at home receives the parcel, the courier will call you. Please make sure your phone can go through.

Can you provide the Overnight shipping service

Sorry for that,we did not have the overnight service.The fastest delivery time is 2days.

Can I receive the parcel on Saturday or Sunday?

The DHL and FedEx are weekend off.If the parcel has been arrived your city,you can go to the  ocal sites to receive it.

I am in a remote area, can you ship it?

Generally, we can ship to most of the countries and regions worldwide, but individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.

Can I use Po.box as the shipping address? Or billing address?

Yes, you can. We do accept PO.box address.

About Payment

When I pay via PayPal, do I have to have a PayPal account? Can I use credit cards?

PayPal account is not necessary.You can choose the "Pay with Credit Card".

Which payment methods can I use?

We accept the payment methods as Paypal and Credit Card. It is not necessary to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us.

Why is my card declined?

Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to card declined when paying. So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined. When your card is declined, you can call your bank for the problem. Or you can try another card. If you still have problems, please send an email to us: [email protected]

If I pay on your website, is my information safe?

We are sure that our website is legal , which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, but not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential. If you have any problems, please feel free to contact us.

Can you send me an invoice?

Yes, we can send you the invoice if you need, just feel free to contact us via email or whatsapp online.

How do I use my coupon code?

The purchasing process on our website is: Add to Cart > Check Cart Page > Apply Coupon > Choose Payment.

Track Order

Why haven't I received my parcel yet?

Once the parcel has been shipped. We will post the tracking number on the website.You can check the status.If not,you can send us a e-mail. Our colleague will answer you.

Where is my order? Can I have a tracking number?

Generally, we will ship out your order within 24 hours.Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status.If not,you can send us an Email. Our colleague will help you.

Why did I purchased two or there items in my order, but only 1pc is displayed in the shipment status?

We ship all 2/3 items of your order in one parcel, so the shipment only displays 1pc. That doesn't mean only 1 item in your parcel.Please don't worry.

Why is my order always at the pending status?

If you paid your order via PayPal and used E-check, then your order will be at pending status until your payment is cleared. So you need to clear the payment on PayPal at ASAP, then we can ship your order soon.

Why is the shipment status of my order showing an abnormality or pending?

If it shows abnormality or pending in short time, that maybe normal transport state. If it lasts a long time( over 1 day), you can call the DHL/FedEx/UPS to ask about what is going on about it.Or you can send us the Email to [email protected] , we will help you out.

If I'm not at home, how can I sign for my package? Can I have a delivery service without signature?

Yes, you can. You can leave a note in your order, or call DHL/FedEx/UPS to apply the service. After you applied the service without signature,if the package is lost or stolen, we do not take any responsibility.

Why the shipment status shows that I have signed. But I did not receive the parcel yet.

Once that happens, it means someone has signed the package for you. It may be your neighbor or family and friends. Please confirm it first. If not, please contact us.

When can I receive my order?

Normally, your order can delivery within 3-5 business days, if weekend or holiday or Customized wigit maybe have a 3-5days delay.

About Change / Cancel Order

Can I change the size, texture or another product after placed order?

If you want to change, please send emails to  [email protected] within 2 hours after ordered, we can do it for you, but if over 2hours, we can't make sure of that.

Can I change the address?

If your order is still not shipped, we can change the address for you. If it is shipped, you may have to pay extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge your additional fees. So if you need to change the addressplease contact us first.

Can I add a deep bleached knots service?

Our full lace wig is slightly bleach. If you need more bleaching,You can contact us or

 you can do it by yourself or ask a hairstylist to help you.We need to emphasize that too much bleaching will reduce the use time of hair.

About Hair Problems

Why is the package I received different from the one in the picture?

Normally the wigs in the pictures or videos that we post on our social media are installed and restyled by our hairstylists, so it would look more gorgeous. But actually it is the same as yours with the same materials. Therefore, you can ask a hairstylist or book our local hairstylist to help you install.

Why is the size I received shorter than the expected?

Normally the length showed online is the original length of the hair, but not the length after shaping. And if you believe it is shorter than the actual length, please kindly try to measure it from the top to the tip after pulling it straight. Then you will see its actual length.

Why did I choose a big net hat / small net hat, but the goods received is still not big / small?

If you have add the Large/Small size, actually it is the customized size showed. 1)21.75 inches Small 2)22.25 inches Medium 3)22.75 inches Large .It brings wig combs and adjustable straps inside, which can help hold well. Please kindly make sure that your installation method is correct. You can go to our Facebook to get more details about the tutorial videos. Also, you can ask a local hairstylist to help you, it may be better.

Why does my wig/hair smell a little?

It is the smell from the factory, but not the smell of chemicals. For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which is healthy and high-quality and can be used for a long time. So please don`t worry about that, we will try to minimize fragrance as well.

 

Why is there no bleached knots in my full lace wig?

Our lace wigs are already bleached under the condition that the hair would not shed. If you need more bleaching,you can contact us or you can do it by yourself or ask a hairstylist to help you.We need to emphasize that too much bleaching will reduce the use time of hair.

Why does the hair come in brown? Or have white hair?

For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so most hair color is natural color. And most hair's natural color is not jet black, sometimes it looks like brown under the sun or shiny light. Maybe there is little white hair because it has already existed when we collect from donors. However, it doesn't affect the usage, so please don`t worry about that. If you don't like the brown/white hair, you can dye the color by yourself or ask a hairstylist to help you dye it. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 2-3 years with good protection.

Why do hair ends split or have short hair?

For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so it may have a little split ends/have little short hair inside. We stick to the human hair, so it's normal and it won't affect the usage. You can try to use scissors to cut the hair end a little, and then do some hair care, it will be nice again. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 2-3 years with good protection.

Why did my style disappear after I washed?

For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which can be used for a long time. Normally when we wash the hair, the style may change a little, because we stick to the human hair. It will be nice again with the shape of flat iron after drying. The hair is nice virgin hair, which can be dyed, bleached, shaped. And it can be used over 2-3 years with good protection. Here are some tips to help wash and care your hair: 1)When you wash the hair, it's better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner. 2) If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! 3) When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard! 4) If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!