return and exchange policy
Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us with email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace( uncut ), original curl pattern( undispersed ), and still, have the original package & gifts attached.
1.We recommend shipping packages back using DHL Flat Rate shipping with a tracking number for convenience, as we are not responsible for lost packages or stolen packages.
2.Returned items must be unworn and unwashed and uncut and unstyled (free of any stains from makeup, deodorant, or wear) with gifts and product package attached. Defective items must be reported with Email within 2 days of receipt. If not reported, we will not accept. If you believe you have received an incorrect item, please contact us within 2 days of receiving your package. Report email:J[email protected].
3.Please note that original shipping fees will be removed from refund and return shipping costs are the customer's responsibility, if the returning is due to buyer’s problem. We does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.
1.If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you;
2.If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size ),we cant accept return item , accept exchange and the buyer approval shipping fee
3.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.
4.If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
Cancellation & Exchange:
You can cancel your order/item within 2 hours through our customer service email ([email protected]). For more than 2 hours, we can’t make sure if successful.
If you want to change order before ship out, you will be charged for $5; Once your order has been shipped out, we will not be able to change/cancel it for you.
After the order is shipped out, if you need to exchange it for the same item, send us an email at [email protected] for the Return Info.